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The Help Center

You Asked, We Answered

What are your hours?

We are open Wednesday through Saturday 10AM to 6PM and Sunday noon to 4PM.

How do I start a consignment account?

Drop off your better-named items Wednesday, Thursday, Fridays or Sundays! Items must be cleaned, wrinkle-free, and folded or on hangers. Your consignment is 90 days long with you making 40% of what sells. After 90 days, contact us via email or phone to schedule a time to pick up your check! You can choose to either pick up what did not sell or have it donated to the Batavia Interfaith Clothes Closet.

We will hold unsold items for 14 days. Any unsold items not collected by the consignor by final pick up date become the property of Paula's and are subject to charity. If you want your unsold items returned, please call ahead so that we may have them ready for you.

Although we try our best to take care of your items, we regret that we cannot be liable for any damaged or stolen merchandise.

What items and brands are you looking for?

We accept ladies name brand clothing in all sizes, handbags, shoes, boots, belts, scarves, evening dresses, and jewelry.

We are looking for brand names such as Chico’s, WHBM, and loft along with any high-end names!

What do you look for in items selected for consignment?

Great quality. No stains. No rips. No smells. Laundered or freshly cleaned. Wrinkle-free and on hangers or folded. No pilled, worn, shrunken, or altered clothing. Items that smell of cigarette smoke will not be accepted.

What is the minimum for credit card purchases?

The minimum total for credit care purchases is $20.00.

Do you put items on hold for customers?

No, we do not accept customer holds at this time.

Do you accept returns?

All sales are final. We are highly particular about the items we accept. You can be confident that we will never accept items that smell of cigarette smoke or other strong odors, nor will we accept items with rips, significant fading, or stains. We will not sell items that have significant damage.
However, we want to remind our customers that most of our items are used, and as such it is possible that items may have minor superficial condition issues that a person could expect when buying used items. While we won't accept items with noticeable pet hair or pet dander, we cannot guarantee that items have always been in a pet-free home.
Because of this, we recommend that you visit our store to inspect the item personally to ensure you are satisfied with it before you make your purchase.
Thank you.

How are you keeping customers safe during the COVID-19 pandemic?

At Paula's, we’re committed to helping the communities we serve in good times and bad. 

We’ve taken a number of steps in support of our team and guests, including increased sanitation measures, providing sanitizer at the entry, and requiring our team and guests to wear face coverings while shopping. All clothes are quarantined before they reach the sales floor.

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